Wednesday, September 4, 2013

CERTIFIED APPLICATION COUNSELOR at St. Louis Effort for AIDS

http://stlefa.org/about_efa/job_opportunities

Job Opportunities

CERTIFIED APPLICATION COUNSELOR
Core Competencies for Saint Louis Effort for AIDS:  We invest in hiring and retaining people with core competencies that support a culture of excellence and continuous improvement.  Applying a strengths-based leadership model, we have identified a number of characteristics that relate to personal and professional success.  While each position requires unique skills, attributes and attitudes, it is our goal to seek out individuals with the following personal and interpersonal skills that enrich and align with our underlying values.
  • Consistently create a positive and/or constructive tone in verbal and written communications; facilitate the flow of information in a timely and respectful manner.
  • Are skilled at relating to others; are approachable and able to put others at ease
  • Genuinely care about people; demonstrates empathy.
  • Are respectful of differences and able to manage diverse relationships.
  • Are focused on our clients and stakeholders.
  • Act with honor and character; adhere to EFA’s core values; build integrity and trust in themselves and others.
  • Are open, receptive and learn from mistakes.
  • Demonstrate professional composure and can handle stress effectively.
  • Are flexible; are personally committed to and actively work to continuously improve themselves, in part by knowing their personal strengths, weaknesses, opportunities and limits.
  • Are able to maintain a conscious balance between work and personal life; can attend to both.
CERTIFIED APPLICATION COUNSELOR (CAC):  Under the direction of the Director of Engagement & Advocacy and as part of the ACCESS team, the full-time CAC will facilitate enrollment into health insurance coverage through the on-line Marketplace for uninsured or underinsured individuals.  The CAC will also conduct outreach and educational events in a variety of settings, working collaboratively with partnering entities in the community.  This is a temporary employment position with limited duration based on grant funding.
Skill-Based Competencies:
  • Learns quickly when facing new problems; a continuous and versatile learner.
  • Can effectively cope with change; can shift gears comfortably; moves back and forth between projects/tasks fluidly.
  •  Can handle multiple tasks at once and enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of challenges and opportunities.
  • Experiments to find solutions; can decide and act without having the total picture; is able to function when things are up in the air.
  • Can appropriately prioritize his/her time, zeroing in on critical issues; accurately scopes out length and difficulty of tasks and projects; sets objective and goals.
  • Builds appropriate rapport with others; can find common ground and work collaboratively as needed to achieve results.
  • Experience with community outreach and assisting low-income or traditionally marginalized individuals preferred.
Functional/Technical Competencies
  • Excellent computer skills with high comfort level utilizing the Internet.
  • Strong verbal communicator both in-person and by phone, including both expressing concepts and information in an understandable way as well as attentive listening skills.
  • Attention to detail and task-focused, demonstrating excellent follow-through.
  • Ability to function effectively in both an autonomous work environment and as part of a team.
  • Ability to assist uninsured and underinsured individuals in understanding their health insurance options, facilitate their decision to select and enroll in coverage.
  • Ability to adhere to facility, state or federal guidelines and regulations, including strict confidentiality rules.
Position Requirements/Preferences, Education, Accreditation or Equivalent Experience
  • Bachelor’s Degree plus three years’ experience in client services, insurance enrollment/community outreach.  Master’s Degree preferred.
  • Must be able to complete web-based training and pass on-line exam to become a Certified Application Counselor.
  • Must have reliable transportation to conduct outreach and enrollment activities and attend mandatory meetings.  Local and regional travel may be required.
  • Must be 18 years or older and a Missouri resident.
  • Perform other duties as assigned or required. 
Supervision
This position reports to the Director of Engagement & Advocacy.
APPLICATION INFORMATION:
Please electronically submit cover letter and resume to:   Nancy Kelley, Director of Engagement & Advocacy, Saint Louis Effort for AIDS in Microsoft Word format only to nkelley@stlefa.org.