Wednesday, February 19, 2014

Account Manager position

A friend from a company I used to work for told me that they have a couple of new openings: Account Manager and Assistant Account Coordinator.

If you're interested, send your resume to michellewall@mortgagereturns.com and say you heard about the position from me!

ACCOUNT MANAGER

An award winning, leading provider of customer relationship management software to the mortgage industry is seeking an account manager to provide on-going support for the company, its products and its clients. The company has 8 consecutive years of growth, and was recognized by Inc. Magazine as one of the fastest growing private companies in America.  This continued growth is creating the need for a new account manager.

Duties include the management of key accounts which involves training clients on using the CRM and marketing system, account management activities, ongoing client support and managing new client implementation. The candidate will be responsible for business development, increasing revenue from their existing base of clients, overall customer satisfaction, and serving as a marketing consultant.

Candidates should be highly organized and detail oriented to excel in this fast-paced, results oriented, entrepreneurial environment. Strong training, presentation, relationship building, trust building, ability to influence, teamwork and customer service skills are required.

Candidates must have exceptional communication and project management skills and demonstrated ability to work with all levels of people within an organization. Must have the ability to learn responsibilities quickly, prioritize work load and manage multiple priorities simultaneously. An aptitude for software and a strong working knowledge of Microsoft Word, Excel and Outlook are necessary. Candidates should have an outgoing and warm personality with a history of building and maintaining professional relationships with clients. A degree in marketing or communications and 4-5 years of account management or other relevant experience is required.  Mortgage industry experience is a plus. Travel is required up to twice per quarter.


ASSISTANT ACCOUNT COORDINATOR

A leading provider of customer relationship management software to the mortgage industry is seeking an Assistant Account Coordinator to provide on-going support for the company, its products and its clients. Company growth will create a variety of career paths.

This role interfaces daily with customers via inbound or outbound calls or email for the purpose of resolving routine questions regarding our products and services.  This position also includes coordinating new account implementation and administrative support for the Account Management Department and within the assigned Territory.

Excellent customer service skills and strong verbal, written and listening skills are required. Candidates should have an outgoing and warm personality with a history of maintaining professional relationships with customers. An aptitude for software and a working knowledge of Microsoft Word, Excel and Outlook are required. Candidates should be highly organized and detail oriented to excel in this fast-paced environment.  A Bachelor’s degree is preferred and 2+ years of experience in a customer service or help desk role. Mortgage industry experience is a plus. Salary range is $28,000-$32,000 including a bonus plan.